Question and answer database

Who can submit an online application for temporary selection for studies?

Anyone wishing to come to Quebec to study, whether they are applying for the first time or renewing their application can submit an online application.

What are the advantages of applying online for a CAQ for studies?

Applying online for temporary selection for studies allows allows you to:

quickly and easily complete your application for temporary selection for studies and benefit from online assistance;
pay for your application in a secure manner;
continuously and securely track the progress of your application through the online consultation of your file;
download any correspondence from the Ministère de l’Immigration, de la Francisation et de l’Intégration.

Is it easy to apply online for temporary selection for studies?

Yes, because the questions asked are simple, specific and relevant to your application.
Before you begin, make sure you have on hand all the documents you will need. You should allow from 15 to 30 minutes to complete the form.
Throughout the process, you will be guided by onscreen instructions. You may also access additional information by moving your mouse over to the help icons.

What steps do I need to take to apply online?

You must take the following steps:

1) Complete the application form in full.
2) Create your online consultation profile and save your information.
3) Pay the CAN$132,00 fee for processing your application.
4) Print your checklist and the additional form(s) respecting your application.
5) Sign the required form(s) or have it (them) signed, as applicable.
6) Send all identified documents viaArrima or by mail at the following address:

Direction de l’enregistrement et de l’évaluation comparative
Ministère de l’Immigration, de la Francisation et de l’Intégration
285, rue Notre-Dame Ouest, 4e étage
Montréal (Québec) H2Y 1T8
CANADA

What documents should I have on hand to complete my online application?

You should have on hand:

your passport;
the complete contact information for your educational institution in Québec;
the information about the program of study to which you have been admitted: name of program, its start and termination dates and annual tuition fees;
a valid credit card (bank card) -- Visa, MasterCard or American Express.

And, where applicable:

your most recent CAQ for studies;
the complete contact information of the person or organization that will be responsible for the expenses related to your period of study in Québec;
the complete contact information of the person or organization to which the Ministère de l’Immigration, de la Francisation et de l’Intégration is authorized to release the information respecting your application or that you authorize to represent you.

What are the requirements for applying online for temporary selection for studies?

To apply on line, you must:

have access to a computer;
have a valid e-mail address;
agree that correspondence from the Ministère de l’Immigration, de la Francisation et de l’Intégration be transmitted to your online file and not mailed to you;
pay online the CAN$132,00 fee required to process your application by credit card (bank card) -- Visa, MasterCard or American Express. This card may be in your name, your parents’ name or in the name of a third party who has agreed to pay these fees.

IMPORTANT: If you don’t have a printer when you submit your application, you can print the additional forms later from your online file.

You must however make sure that you can print and send these forms to the Ministère de l’Immigration, de la Francisation et de l’Intégration as soon as possible so that we can begin to review your file.

Also, if you do not have a credit card, you can save your application at step 10 and pay the fees at a later date.

Do I need to have a personal computer to apply online for temporary selection for studies or can I use a public computer?

You may use either one. If you plan to use a public computer, make sure that you consult the security page, where you will find the security rules to be complied with to ensure your information remains confidential.

When will my application be processed by the Ministère de l’Immigration, de la Francisation et de l’Intégration?

The Ministry will create a file in your name within 48 hours of receiving confirmation of your online payment.

Once it has received the documents you have sent via Arrima or by mail, it will begin to review your application. You will find the list of these documents in your personal checklist.

You will then be able to track the status of your file by going to the online application home page and selecting Consult my file. To access your file, you will have to identify yourself using your user code and password.

If I apply for my temporary selection for studies using a paper version can I continue the procedure online?

Yes, only if you have received a notice of intention to refuse your application with your file number. Otherwise, you have to continue the procedure by mail.

If you have submitted two applications by mistake (one online and one paper version), you should inform the Ministry’s Centre de contacts clientele (Customer Care Centre) to have one of your applications cancelled. Where applicable, your overpayment of fees will be refunded to you.

If I apply online, can I continue the procedure by mail?

Yes. If you no longer have access to a computer or if you no longer wish to download your correspondence online, you can request that it be mailed to you by calling the Ministry’s Centre de contacts clientele (Customer Care Centre) in Montréal at 514 864-9191.

SECURITY OF MY APPLICATION AND PERSONAL INFORMATION

Is the confidential information I transmit online secure?

Yes. The Ministry uses the SSL (Secure Socket Layer) encryption protocol because it guarantees the confidentiality and integrity of the data transmitted between your computer and the server.
This protocol converts your information into a scrambled code (encryption at 128 bits) during its transmission. Your information is then decrypted back to plain text at the receiving end of the transmission. Encryption is the process of converting information into a secure format for transmission.
The SSL encryption protocol also verifies the identity of the parties involved (the user and the Ministry) in the Internet transmission.
Since its servers ensure secure storage of users’ data, you can communicate with the Ministry in complete confidence.
Source : Revenu Québec [www.revenu.gouv.qc.ca/fr/aide/securite.asp]

Is my online payment secure?

Yes. For credit card payment of the fees for your online application for temporary selection for studies, the Ministère de l’Immigration, de la Francisation et de l’Intégration uses Paiement en ligne, the government online payment service, which guarantees a high level of security, reliability and efficiency.

The main features of this online payment service are as follows:

transmission of the credit card number to a secure computer that will redirect the transaction for authorization to the institution that issued the card, with no intervention on the part of the Ministry;
the information transmitted on the Internet is encrypted;
the request for authorization for the amount of the purchase is processed immediately.

For more information on the online payment service offered by our provider, visit:
Source: Publications du Québec [http://www.publicationsduquebec.gouv.qc.ca/service/securite.en.html]

SENDING OF REQUIRED DOCUMENTS

Can I send the documents respecting my application by e-mail?

No, but they can be sent via the Arrima portal.

How can I make sure I send the Ministère de l’Immigration, de la Francisation et de l’Intégration all the documents required to process my application?

A personalized checklist that must be attached to your application will help you make sure you send all the documents required. This checklist can be consulted once you have paid your application fees.

You should:

print this checklist;
check the boxes that correspond to the documents to be mailed or electronic;
send it by mail or via Arrima accompanied by the documents required to complete your file.

Do I need to send my application summary or the payment receipt?

No. Only the documents indicated in your checklist are required.

Where should I send the required documents?

If you cannot send them via Arrima, you must send the documents required for the examination of your request by mail to the following address as soon as possible:

Direction de l’enregistrement et de l’évaluation comparative
Ministère de l’Immigration, de la Francisation et de l’Intégration
285, rue Notre-Dame Ouest, 4e étage
Montréal (Québec) H2Y 1T8
CANADA

CONSULTATION OF MY FILE

What is the online consultation of your file?

Online consultation is a secure application that enables you to track the status of your file and download correspondence from the Ministère de l’Immigration, de la Francisation et de l’Intégration. You can register for this service by creating your own access code and password, at step 10 of the online application.
Once you are registered, you can access your file online by clicking on Consult my file on the online application home page.
Make sure you retain your user code and password since they will always be requested.

When will I be able to access online consultation?

Once the required credit card (bank card) – Visa, MasterCard or American Express payment has been made and confirmed, you will be able to access your file online.

When should I consult my file online?

You should consult your file as soon as you have received an e-mail inviting you to do so. However, if you have opted not to receive e-mail messages, you should make sure that you consult your online file at least twice a week while your application is being processed. In this way, you can promptly respond to any correspondence, as applicable.

REQUIRED FEES AND PAYMENT METHOD

What are the fees required to apply online for temporary selection for studies?

Fees of CAN$132,00 are required.

How can I pay the fees related to an online application?

Payment of the required fees must be made online with a credit card (bank card) -- Visa, MasterCard or American Express. This card may be in your name, your parents’ name or in the name of a third person who has agreed to pay these fees.

If I no longer wish to come to study in Québec, will the application fees be refunded?

No. The fees are non-refundable.

PROCESSING TIMES

Will my file be processed more quickly if I apply online for a CAQ for studies?

As for the paper application, the maximum processing time for an online application for a CAQ for studies is 20 business days, starting from the date the documents are received by mail.
However, this period will be interrupted if your documents are incomplete or do not meet the requirements of the Ministère de l’Immigration, de la Francisation et de l’integration. In this event, you will be notified by letter.
If you have submitted your application online, you will receive this letter in your online file. This procedure will expedite receipt of your CAQ for studies by avoiding any postal delays between you and the Ministère.

TROUBLESHOOTING / ANSWERS TO YOUR QUESTIONS

Does the telephone information service of the Ministère de l’Immigration, de la Francisation et de l’Intégration provide technical support?

No. The Ministry’s Centre de contact clientèle (Customer Care Centre) does not provide any technical support or answer any questions about the use of:

- your computer equipment;
- your peripheral equipment (e.g. your printer);
- your Internet connection.

You must contact your provider for assistance.

How can I obtain answers to my questions about my online application for temporary selection for studies?

We suggest you first take the time to consult the Frequently Asked Questions (FAQ).

If you don’t find an answer to your question(s), you can call the Centre de contact clientèle (Customer Care Centre). The contact information for this service is available in the “Contact us” section.

IMPORTANT: The Centre de contact clientèle (Customer Care Centre) will not answer any technical questions about:

- your computer equipment;
- your peripheral equipment (e.g. your printer);
- your Internet connection.

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